Terms and conditions
1. The customer always has the right to unilaterally refuse to receive services provided by the agency.
2. If the Customer refuses to receive services, the agency is obliged to return to the Customer the funds paid for such services.
3. The amount to be refunded when purchasing certain services is determined according to the following rules:
The Agency returns the amount paid to the Customer in full in the following cases:
– when no more than 14 calendar days have passed since the date of purchase of the service.
3.1. In all other cases, the amount of payment is returned to the Customer after deducting the expenses actually incurred by the Agency.
3.2. The costs actually incurred by the Agency are calculated on the date of submission of the application for refusal to receive services (application for refund)
4. The amount to be refunded in case of refusal of services is defined as the difference between the paid amount and the actual expenses incurred.
5. At the same time, the expenses actually incurred are calculated on the date of submission of the application for refusal to receive services (application for refund) as follows:If the application for refusal to receive services was received after the 1st of the month, it is counted as a full month of service provision.
5.1. If the application for refusal to receive services was received after the end of the service provision period, the actual costs incurred are equal to the cost of services paid by the Customer.
6. To refuse services or a set of services, the Customer must notify the Administrator of his desire to terminate cooperation. The specified message is sent to the Administrator at the e-mail address: support@effect-agency.com The Administrator stops work on the Customer’s project within two working days from the moment of receiving the corresponding message.